ARTICLE  1  / THE PARTIES

1.1. This contract has been concluded between SERTOĞLU ÖZEL SAĞLIK HİZ.MEDİKAL ÜRÜN.EMLAK YAT.İNŞ.TAAH.TURİZM SAN.TİC.LTD.ŞTİ domiciled at the address of 526 sokak no 18 kuşkavağı mah.Konyaaltı / ANTALYA, having phone no 0 242 229 03 33 with tax office and no of ANTALYA CORPORATE T.O. and no 7640367426 on one side and customer/user, who makes reservations by using the system and who has accepted below terms in advance by entering all of his personal information and by approving them, and whose name and computer IP no are specified on reservation form and whose T.R.ID no is stated, on the other side (which will be referred to as customer from now on).

ARTICLE 2 / SUBJECT

2.1 This contract includes the reservation of the Customer through the hotel within the framework of the purchase of products / services within the scope of the conditions described in the voucher below.

In case of an increase in the price of the contract, the difference will not be requested from the consumer, and the discounts which are named as action by the facility will not be refunded to the consumer.

ARTICLE 3 / CONTRACT AMOUNT AND PAYMENT

3.1. Contract price includes VAT.

3.2. Hotel overnight accommodation prices and other extras in the system are in terms of TL and taxes are included.

3.3.The contract price includes all services specified in the reservation. Unspecified services and extra products and services to be purchased at the hotel are subject to separate charges. These extra amounts are paid while leaving the hotel.

3.4 The customer who purchases the product is obliged to pay the full service fee at the time of booking. Reservation is not finalized before full payment is made.

3.5. Customers who book from abroad via the call center or internet shall pay their reservations in foreign currency. The invoices are issued in terms of TL based on the foreign exchange buying rate of T.R. Central Bank valid on the day of departure after the accommodation.

If the accommodation dates are within a period determined for special intervals and campaigns such as New Year’s Eve, semester, feast period; article 5.2 of the contract shall not apply.

In this case, the customer has no right to cancel or refund.

3.6. For reservations made from the internet or from the call center, the confirmation-invoice delivery is made by STİLE SUİTE HOTEL as follows.

3.7. Instant Booking Confirmation and Payment Receipt:

The reservation confirmation and payment receipt can be received by the customer by printing them from the computer at the last stage of the system and will also be sent to the e-mail address given by the customer.

3.8. For refunds that need to be made, payment is made to the credit card used for the reservation or to the customer bank account within 30 days.

ARTICLE 4 / APPLICATION

4.1. Unless written permission is obtained from the hotel manager, it is forbidden to bring smelling, flowing, flammable or explosive objects and sharp, piercing items and firearms that cause disturbance in the environment, into the facilities.

4.2. Check-in time for all customers is 14:00. If checked in before 14:00, the customer can wait for the room to be prepared.

Check-out time from the hotel is 12:00 at the latest. The customer has to leave the room before 12.00.

4.3.The customer accepts in advance that he is responsible for the damages caused to the fixtures in the hotel or the fixtures in the common areas and that he will be liable from the compensation of the damages.

ARTICLE 5 / CANCELATION POLICIES

5.1. The customer will stay between the dates he made the reservation. If the customer wishes to extend the stay, he makes request to the hotel at least 1 day before the check-out date. If the hotel has a suitable room, the accommodation period is extended after the customer pays at the current prices. Otherwise, the customer has to leave the hotel at 12.00 at the end of the date of reservation.

5.2. .Written and verbal reservations can be canceled by the customer using the STILE SUITE HOTEL system or by the phone. In the cancellation process, the period, amount and rules specified below will be deducted. This cancellation penalty fee can be up to 100% of the reservation price.

Cancellation can only be made by entering a special reservation / voucher number and the correct personal information given to the customer at the time of reservation by the system. This number is specially assigned to the customer and is given only for customer information in terms of customer security. Since the reservation cancellation can be made by logging into the system with this number, the confidentiality and storage of this number is under the responsibility of customer.

Cancellation Periods and Deductions (Unless otherwise specified by the facility);

– 50% in case of cancellation 30-15 days prior to check-in date

-100% in case of cancellation made 14 days before the check-in date

After the accommodation begins, the customer accepts and undertakes that he cannot request any refund from STILE SUITE HOTEL for any reason.

5.3. The hotel may change or cancel the hotel reservation announced or registered, in whole or in part, up to 7 days before the start date, provided that the consumer also notifies the consumer, when deemed necessary. If the customer does not accept this change and cancellation, the reservation will be canceled and the entire fee paid by the customer will be returned to the customer. In this case, the customer is not entitled to compensation.

5.4. The customer accepts the above-mentioned deductions in the event that the customer requests a cancellation for himself or his first degree relatives for a reason other than documenting the discomfort and deaths of the 10-day habitual occupation with an official report from a full-fledged state hospital.

5.5. If the customer requests a CHANGE 15 days before the start of the reservation date for a reason other than documenting the disability and deaths of the 10-day habitual disability and deaths of his first-degree relatives with an official report from the full-fledged state hospital, parties accept the TURSAB legislation and the International NO-SHOW rules in this regard.

5.6. The customer can transfer the hotel reservation made to the desired person up to 15 days before the start of the accommodation date. The transferring customer is jointly responsible with the transferor for the balance and expenses arising from the transfer.

ARTICLE 6/ FORCE MAJEURE

6.1. The facility cannot be held responsible for any lack of service or inability to provide service due to reasons such as natural disasters, social events, international relations, technical failures, strikes and protests that may occur between the dates of the Hotel reservation specified in this contract, at the beginning or before.

ARTICLE 7/ OTHER PROVISIONS

7.1. This agreement is exclusively related to the hotel reservation and the facility fulfills its contractual obligation by making the final reservation of the customer and giving the reservation confirmation, following the signing of this contract by taking the customer’s exact reservation request.

In the presence of any problem with the facility, the customer agrees and undertakes that he will apply only to the accommodation facility operator for any changes or deficiencies that may arise in the accommodation.

7.2 If the customer complains about any situation during the accommodation, he agrees not to demand any compensation or refund if he uses the service partially or to the end.

7.3. It is the duty of the well-intentioned customer to notify the customer about the complaints in writing during the performance of the service. Using the service until the end without notifying the facility authorities although the customer complains, eliminates the rights such as service and price refund related to the complaint issues.

7.4.The customer acknowledges that he has read and signed this contract after receiving all kinds of information about the hotel from the website (www.stilesuite hotel) and by phone.

7.5.Even if the customer could not sign this hotel reservation contract for any reason, he learned the terms of this contract via the website, notices or e-mail sent to the specified e-mail address and is deemed to have accepted the terms of the contract.

7.6. If there is a conflict between the consumer’s copy of the contract and the copy remaining at the hotel, the copy records remaining in the hotel will be taken as basis. All kinds of e-mails and fax messages between the parties will be deemed as definitive evidence and company records will be considered as basis. Unless written notification is made to the other party, the relevant party agrees that any notification and notice to be made to the address and telephone will be deemed to be delivered to him.

7.7. If the customer wishes, before the accommodation service starts, he can insure the costs of returning to the departure point in case of accident and illness, and for the damages and expenses from any accident.

7.8. Identity and age checks are performed at the entrance to the facility. If there is a difference due to false or incomplete notifications, the hotel will be charged at the time of arrival.

7.9. The periods specified in Article 5 are not valid during the early reservation period.

7.10.In addition to the price increases for the early reservation period and / or all periods (except for system-related errors), the difference is not requested from the customer, and there is no refund for the discounts called action by the facility.

7.11.The hotel can send campaigns and notifications to the e-mail address, postal address and mobile phones provided by the customer. With the signature in this contract, the hotel receives a shipping permission from the customer.

7.12. In case of disputes that may arise between the customer and the hotel, the customer can apply to the “Consumer Court” or to the Consumer Arbitration Committee. The fact that the hotel sends its complaint in writing to the customer service of the hotel in writing before applying here and gives the hotel a 14 working day response period is considered as an indicator of good will in resolving disputes.